Parimatch Safer Gambling Commitment

Parimatch operates under strict regulatory standards and is committed to responsible gaming. This page outlines the safeguards, time and money controls, and support channels available to players to promote safe, enjoyable participation in our services.

Age Verification and Eligibility

Access to Parimatch services is restricted to individuals who have reached the applicable minimum age in their jurisdiction. We perform age and identity checks during account creation and again for withdrawal requests. If age cannot be verified, we will suspend the account and request documentation. Any winnings attributed to an underage player will be forfeited, and the account may be closed. We treat all personal data in accordance with applicable data protection laws and regulatory obligations.

Tools to Manage Your Gambling

Parimatch provides a suite of controls to help you manage time, spending, and access. You may configure these tools in your account settings and adjust them as needed in compliance with applicable rules.

• Reality Checks — Time-based reminders that notify you how long you have been playing. Reminders are user-configurable and will appear after the selected interval and at subsequent intervals until acknowledged. Reality Checks apply to eligible casino-style products and do not affect non-casino activities.
• Deposit Limits — Set limits on deposits over a defined period. Supported periods include daily, weekly, and monthly. Reductions take effect immediately; increasing a limit requires a confirmation and may take up to 24 hours before the new limit becomes active.
• Time Out — A temporary break from the service for a period between 24 hours and 6 weeks. During Time Out, access to the account is restricted and promotional communications are paused. Time Out is reversible by initiating the end of the period, subject to system safeguards and jurisdictional requirements.
• Self-Exclusion — A permanent exclusion from the service for a period of 6 months to 5 years. During this period, all access to the account is blocked and marketing communications are paused. At the end of the exclusion period, reopening requires a deliberate action by the user and may be subject to a cooling-off interval. Self-exclusion is a binding commitment for the selected period and cannot be cancelled before it ends.
• Product Restrictions — If you wish to limit exposure to particular product categories, you may restrict access to those products on your account. Restrictions are implemented on a per-user basis and require your explicit instruction.
• Parental Controls — Where available, enable device- or platform-level controls to prevent underage access. We recommend using appropriate parental control software or features on devices used within the household.

Support and Guidance

If you believe you or someone you know may be experiencing difficulties with gambling, seek confidential guidance and support from appropriate services. Parimatch provides information about local resources and can assist in enabling safety tools or initiating self-exclusion. Our customer support team is available 24/7 via live chat and email for Safer Gambling matters.

Verification, Withdrawals, and Data Handling

Withdrawal requests may be subject to identity and age verification. We may request documentation to verify your identity before processing payments. All data handling complies with applicable data protection laws, and information used for Safer Gambling purposes is stored securely and accessed only by authorized personnel.

Marketing and Communications

During safety measures such as Time Out or Self-Exclusion, Parimatch will limit or suspend marketing communications. You may adjust your notification preferences within your account settings or opt out of marketing communications entirely at any time.