Account access and management

Getting started with Parimatch is quick and straightforward. You must be 18 plus and agree to the site rules. Create a secure password and confirm your contact method during sign up. You can manage your details anytime from your profile.

• How do I register on Parimatch?

  Open the registration page, enter your email or mobile number, create a strong password, and complete the verification steps. You will need to verify your age before you can place bets or claim bonuses.

• How do I reset my password?

  From the login screen, choose Forgot password and follow the instructions sent to your registered email or phone. If you do not receive the link within a few minutes, check your spam folder or try another recovery option in your profile.

• Can I change my registered email?

  Yes. Go to your account settings, update your email, and complete any required verification. You may need to re confirm ownership via a code sent to the new address.

• What if I want to close my Parimatch account?

  You can request closure from your account settings. After the closure is processed, you can reopen the account by contacting support. Any active bets or withdrawals should be finished first.

Payments, deposits and withdrawals

Manage your wallet with ease. Parimatch supports a range of deposit methods and currencies. Transactions are protected, and you will see a clear receipt after each step.

• What deposit methods are available?

  We support major cards, several e wallets, instant bank transfers and mobile payment options. Choose your preferred method in the Wallet section and follow the on screen steps to deposit.

• What currencies can I use?

  Your account may use multiple currencies. You can select a primary currency in settings and view balances in other currencies when needed. If you deposit in a different currency, the platform will convert at the current rate with a small processing margin.

• Can I use someone elses card?

  For security and compliance, payments should originate from a card or wallet owned by you. Using someone else s card is not allowed and may trigger account verification or freezes.

• How do I top up my balance?

  Go to Wallet Deposit, select a method, enter the amount, and follow the authentication steps. For cards and wallets that require 3D Secure, approve the transaction to complete the deposit.

• How do I withdraw funds?

  Open Wallet Withdraw, choose your withdrawal method, enter the amount, and confirm. Minimum and maximum limits apply per method; processing times depend on the method and can take up to 1–3 business days for bank transfers or instant for e wallets.

Identity verification and compliance

To keep the platform safe and to lift withdrawal or betting limits, Parimatch may ask you to complete identity verification (KYC).

• What documents do I need?

  Commonly requested documents include a government issued photo ID, a proof of address such as a utility bill or bank statement dated within the last 3 months, and a selfie for facial verification if required.

• Why do I need to verify?

  Verification protects you and the community against fraud, ensures you meet age requirements, and enables higher wagering and withdrawal limits where permitted by policy.

• How do I submit documents?

  Upload clear scanned or photographed copies in the Verification section of your account. Ensure the name and address match your registration and that documents are legible.

• How long does verification take?

  Most verifications are completed within 24–48 hours after submission. If additional checks are needed, you will receive instructions in your account messages.

Troubleshooting and getting help

If something goes wrong, follow these quick steps to get back on track. If you still need help, Parimatch support is available 24/7 via on site live chat and ticketing.

• My games are not loading. What should I do?

  Check your internet connection, disable VPNs or proxy servers, ensure your browser and plugins are up to date, and try a different browser. If the issue persists, clear your browser cache and retry. You can also restart your device.

• My deposit did not go through. What now?

  Verify the payment status in your wallet, retry with a different method if needed, ensure you entered the correct details, and check for any bank or card restrictions. If the funds were deducted but not credited, contact support with the transaction ID.

• How do I clear my browser cache?

  In Chrome: Settings > Privacy and security > Clear browsing data; select cached images and files and a suitable time range. In Firefox: Options > Privacy & Security > Cookies and Site Data > Clear. Then reload Parimatch and try again.

• What if I forgot my password?

  Use the password reset feature on the login page. If you cant access the recovery email, contact support for assistance with account recovery.

• How can I contact support?

  Use 24/7 live chat from the site or submit a ticket in the Help Center. Our team replies quickly and can guide you through any account or technical issue.