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Parimatch maintains a formal Fair Play policy that governs all product offerings and game types available to players on the platform. The policy establishes the standards for integrity, randomness, security, and responsible engagement, applicable to every active account and transaction.
All Parimatch games rely on certified Random Number Generators (RNGs) to ensure outcomes are unpredictable and free from manipulation. RNGs are subjected to independent testing to verify distribution properties and absence of bias toward any outcome. The average payout percentage is reviewed on a monthly basis to confirm fairness across the portfolio. Parimatch maintains a complete, auditable transaction log for each game session and related events, and may provide access to relevant audit data to the player upon request, subject to applicable laws and privacy protections.
Parimatch operates under a valid license issued by a recognized regulatory authority and participates in regular third-party audits to verify game integrity, payout accuracy, and system security. Audits assess compliance with applicable rules, RNG integrity, and platform controls designed to maintain a fair gaming environment.
Parimatch publishes clear game rules and the terms governing play, including payout percentages and odds for each game. Material updates to rules or terms are communicated within the platform, and players may access up-to-date rules and terms prior to and during play.
Parimatch supports responsible gaming through protective measures such as daily and monthly deposit limits, cooling-off periods, self-exclusion, and account restrictions. The platform enforces age verification to ensure players are 18 years of age or older. Resources and tools are provided to assist players in maintaining safe gaming practices.
Parimatch implements AML and KYC controls to verify player identity during account creation and as required during ongoing play. Where necessary, the platform may request documentation to confirm identity and address. These measures are implemented to prevent fraud, money laundering, and other illicit activities, while ensuring compliant processing of payments.
Parimatch processes personal data in accordance with its Privacy Policy. Data is retained and stored securely, access is restricted to authorised personnel, and data processing complies with applicable legal and regulatory obligations. Technical and organizational measures protect data from loss, misuse, or unauthorized access.
Players may submit complaints through the designated support channels. Parimatch commits to reviewing complaints within stated timeframes and to communicating determinations promptly. If a player is not satisfied with the outcome, the matter may be referred to an independent Alternative Dispute Resolution (ADR) provider as permitted by applicable law. The detailed procedures, timelines, and remedies are described in the Player Complaints Policy.
Parimatch maintains a comprehensive audit trail of transactions and game events to support security, compliance, and dispute resolution. Players may request access to relevant records in accordance with legal requirements and privacy protections. Access to sensitive data is controlled and governed by internal policies and regulatory obligations.
Parimatch reserves the right to amend this Fair Play policy. Material changes are communicated in a timely manner, and the updated policy is made available on the platform. Continued use after amendments constitutes acceptance of the revised terms.